Contact Shack TV
Acquire Shack TV assistance with setup, billing, or channel inquiries. Our helpful team is here 24/7 on WhatsApp or contact.
WhatsApp Support
For quicker responses, message us on WhatsApp to reach us fastest.
Chat on WhatsAppLive Chat
Prefer chatting? Use the chat widget when it's available; otherwise, email us.
Start a RequestGet in touch
General Inquiry
For inquiries regarding setup, billing, or service, contact us.
Sales & Billing Assistance
Manage plans, resolve payment questions, or get recommendations.
How Can We Help You?
Choose a category for personalized advice and fast access links.
Setup & Installation
Comprehensive guides available for Smart TV, Firestick, Android, iOS, MAG, and others.
Billing & Payments
Payment issues, receipts, and invoices. Secure Stripe checkout is used.
Technical Issues
For buffering, EPG, or app inquiries, we’re here to enhance your setup.
Channel Requests
Need a channel or region? Let us know, and we will verify availability.
Account & Activation
Haven't received your activation email or credentials? We'll quickly verify and resend them.
Apps & Compatibility
Discover top IPTV apps and optimal settings tailored for your specific device.
Frequently Asked Questions
Prompt replies to typical inquiries concerning assistance, configuration, billing, and gadgets.
Kindly provide your device, application, subscription, and a short summary of the problem or inquiry.
Look in your spam or junk folder. If still absent, reach us on WhatsApp we will quickly resend it now
Certainly, extra connections can be added as optional features. Please inquire with sales for more information.
Visit our Installation page for detailed, step-by-step guidance on Firestick and additional devices.
Kindly check our Refund Policy to understand eligibility, timelines, and the request submission process.
For Smart TVs, consider Smart IPTV or IPTV Smarters. On Android, try TiviMate or IPTV Smarters. For iOS, use GSE Smart IPTV or IPTV Smarters.
Utilize a connection of 30+ Mbps, prefer 5GHz Wi-Fi or Ethernet, activate hardware acceleration, expand buffer size, and stop other downloads.
In the app settings, utilize refresh or reload for your playlist and EPG. If necessary, delete and reinsert your M3U and EPG URLs.
Major cards are accepted through Stripe.
Certainly! You can adjust your renewal settings in your account or reach out to support.
Our Response Times
- Priority support: within 1–2 hours
- Email support: 2–8 hours
- Technical issues: Promptly